Ok Funalo Privacy Policy

01 Introduction

Welcome to Ok Funalo. We know how important your personal information is — you work hard for your pera and you deserve to know exactly where your data goes. This Privacy Policy explains how Ok Funalo (okfunalo.com) collects, stores, uses, and protects the personal information of every user who visits or registers on our platform.

This policy applies to all services offered by Ok Funalo, including our website, mobile experience, live betting features, casino games, JILI Slots, Bingo, Color Game, Sabong, and all promotions. By creating an account or using any part of our platform, you agree to the terms of this Privacy Policy.

If you have any questions at any point while reading this, feel free to reach out to our Data Protection Officer (DPO) at privacy@okfunalo.com. We're real people on the other side of that inbox, and we'll get back to you in plain, clear language — walang technical jargon, promise.

02 What Personal Data We Collect

Ok Funalo collects only the personal data that is genuinely necessary to provide you with a safe, legal, and enjoyable gaming experience. The categories of data we collect include:

We do not collect sensitive personal information such as race, religion, political affiliations, or health records unless strictly required by law and with your explicit consent.

03 How We Collect Your Data

Your data reaches us through several channels, all of which are transparent and within your knowledge:

• Direct registration — when you sign up for an Ok Funalo account and fill in the registration form.
• Account verification (KYC) — when you submit a government-issued ID or selfie for identity verification.
• Transactions — when you make deposits or withdrawals via GCash, Maya, bank transfer, or card payment.
• Platform usage — automatically collected as you browse, play games, or place bets on okfunalo.com.
• Customer support — when you contact us via email, live chat, or any other support channel.
• Cookies and tracking technologies — through your browser as described in our Cookies section below.

04 How We Use Your Personal Data

Every piece of data we collect serves a clear, legitimate purpose. We never use your information beyond what is described below:

• Account management — creating and maintaining your Ok Funalo account, processing logins, and managing your profile settings.
• Identity verification — confirming your age and identity to comply with Philippine gaming regulations and AML requirements.
• Payment processing — handling your deposits and withdrawals securely through your chosen payment method.
• Customer support — responding to your queries, resolving disputes, and managing complaints efficiently.
• Fraud prevention and security — monitoring unusual account activity, preventing multi-accounting, and protecting against financial crime.
• Legal and regulatory compliance — meeting our obligations under PAGCOR licensing, Philippine tax law, and the Data Privacy Act.
• Service improvement — analysing aggregated, anonymised usage patterns to improve our games, promotions, and overall platform experience.
• Marketing communications — sending you relevant promotions, bonuses, and game updates, but only if you have opted in to receive them.

05 Data Sharing and Disclosure

Ok Funalo does not sell, rent, or trade your personal data to any third party for commercial purposes. Full stop. However, there are limited circumstances where we may share your data with trusted parties:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa/Mastercard — to process your financial transactions. These processors are contractually bound to keep your data secure.
• Identity verification providers — licensed KYC service providers who assist in verifying government-issued IDs.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies when required by law.
• Legal proceedings — when we receive a valid court order, subpoena, or legal demand from Philippine law enforcement agencies.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under the same privacy protections described herein.

Any third-party service provider we work with is subject to strict data processing agreements and is prohibited from using your data for any purpose other than providing services to Ok Funalo.

06 Cookies and Tracking Technologies

Ok Funalo uses cookies and similar tracking technologies to make your experience smoother and more personalised. Here's a breakdown of the types we use:

• Essential cookies — required for the site to function. These handle your login session, security tokens, and game state. You cannot opt out of these without losing core functionality.
• Analytics cookies — help us understand how players use the platform so we can improve it. Data is aggregated and anonymised.
• Preference cookies — remember your settings like language preferences and your favourite games.
• Marketing cookies — used only if you have opted in to receive personalised promotions. You can disable these in your browser settings or via our cookie preference centre.

You can manage cookie preferences directly from your browser settings. Note that disabling certain cookies may affect how parts of the Ok Funalo site function.

07 Data Security

Protecting your data is something we take seriously every single day. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data at rest in our databases.
• Two-factor authentication (2FA) options for account login.
• Regular security audits and penetration testing by third-party cybersecurity firms.
• Strict internal access controls — only authorised staff with a legitimate need can access personal data.
• 24/7 automated threat monitoring and intrusion detection systems.

In the unlikely event of a data breach that affects your personal information, Ok Funalo will notify you and the National Privacy Commission (NPC) within 72 hours of discovering the incident, as required by the Data Privacy Act of 2012.

08 Data Retention

We keep your personal data only for as long as it is needed for the purposes for which it was collected, or as required by Philippine law. General retention guidelines are:

• Account data — retained for the duration of your active account, plus 5 years after account closure for AML compliance.
• Transaction records — retained for 10 years as required by AMLC regulations.
• Support communications — retained for 3 years from the date of your last interaction.
• Marketing preferences — retained until you withdraw consent or close your account.
• Technical and usage logs — retained for 12 months from the date of collection, then anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

09 Your Rights as a Data Subject

Under the Philippine Data Privacy Act and Ok Funalo's privacy commitment, you have the following rights regarding your personal information:

• Right to be informed — you have the right to know what data we collect and why. This Privacy Policy fulfils that obligation.
• Right to access — you can request a copy of all personal data Ok Funalo holds about you.
• Right to correction — if any of your data is inaccurate or outdated, you can request that we correct it.
• Right to erasure ("right to be forgotten") — you can request deletion of your personal data, subject to legal retention requirements.
• Right to object — you can object to certain processing activities, including direct marketing.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to file a complaint — if you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer at privacy@okfunalo.com. We will respond to all valid requests within 15 business days.

10 Minors and Age Restriction

Ok Funalo is strictly for users aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we discover that data from a minor has been submitted — whether intentionally or accidentally — we will delete it immediately and suspend the associated account.

If you are a parent or guardian and believe your child has registered on Ok Funalo, please contact us immediately at privacy@okfunalo.com so we can investigate and take appropriate action.

11 Cross-Border Data Transfers

Ok Funalo primarily stores and processes data within the Philippines. In certain cases — such as when working with international payment processors, cloud infrastructure providers, or software vendors — your data may be transferred to and processed in countries outside of the Philippines.

Whenever such transfers occur, Ok Funalo ensures that appropriate safeguards are in place, including contractual data protection clauses and verification that the receiving country provides an adequate level of data protection as recognised by the National Privacy Commission.

12 Changes to This Privacy Policy

Ok Funalo may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make updates, we will:

• Update the "Last Revised" date at the top of this page.
• Post a notice on the Ok Funalo homepage for material changes.
• Send an email notification to all registered users for significant changes that affect your rights.

We encourage you to review this page periodically. Your continued use of Ok Funalo after any updates constitutes your acceptance of the revised Privacy Policy.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to your personal data and this Privacy Policy, please don't hesitate to reach out. Our Data Protection Officer is here to help.

For platform-related concerns and general support, you can also reach our team through the standard support channel at support@okfunalo.com. For complaints to the regulator, contact the National Privacy Commission at privacy.gov.ph — this is your right as a Philippine data subject and we fully support you exercising it.